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Privacy & Security

Privacy Policy

FRANK/E strives to provide you with the highest levels of customer service including protecting your privacy. The collection and storage of personal information by FRANK/E complies with all the National Privacy Principles as established by the Privacy Act 1988 (Clth).

The personal details which are collected include name, address, phone number and email address; and such details are reasonably needed for the purpose of conducting our retail business including processing online orders and credit card payments and organising deliveries to customers. Furthermore, the details collected allow us to contact customers with information about online and in-store promotions via mail or email. At no time will the information you have provided on the website be shared with other third parties other than for the purposes of conducting our retail business. If you choose not to provide us with certain personal information we may not be able to provide our services to you.

In line with the National Privacy Principles we make all reasonable attempts to ensure that the information we hold about customers is accurate and up to date.

Customers are asked to advise us if their personal details change so that we can update our records. Customers are also able to access their personal details which are held by FRANK/E at any time via the website and update these, themselves. If at any time, a customer no longer wishes to receive communications from FRANK/E or if they wish to have their personal details removed from our database; they can request this via email, using the Contact Us page or e-mail us at info@frank-e.com.au and staff from FRANK/E will comply with this request.

This privacy policy is subject to change from time to time.

Security Policy

FRANK/E accords the highest priority to website and credit card security. We provide a safe platform for both the storage of personal details for our customer loyalty program and also for online purchases and credit card transactions.

FRANK/E takes all reasonable steps to ensure the security of our systems on which your personal information is stored, including the use of secure servers which are protected in controlled facilities; thereby, protecting personal information from loss, unauthorised access and misuse.

FRANK/E guarantees that we will not disclose the personal details of customers to any third unrelated party. Contact information will not be sold, exchanged or made available in any way unless we are required by law to do so.

For payments, customers can use a PayPal account. FRANK/E uses PayPal as its secure payment gateway; payments are processed in real time through PayPal and FRANK/E does not have access to customers’ full credit card information or credit card numbers nor are they stored anywhere on our website of servers.

The credit card payment is secured by PayPal who process online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

PayPal has bank grade security; all transactions are stored in PCI-DSS compliant data centre and their PayPal is certified with hundreds of banks globally.

For further information and related privacy and security policies, please visit the PayPal website at https://www.paypal-australia.com.au/security